May 23, 2013
Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!
If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order. Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team! Thursday, May 23rd at 1pm Eastern and 10am Pacific
The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups - all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade. Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow. Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.
(WGE4) Registration: $298 per connection
Presenter: Lloyd Schiller
May 30, 2013
Stan Sher: Evolving BDC Management Strategies: How to Keep Pace With the Changes & Make the New Pieces Fit!
Exploding advances in related technology has driven rapid advancement of traditional BDC strategies. Learn the new benchmarks often driven by new technologies. Learn why so many BDC operations continue to fail. Thursday, May 30th at 1pm Eastern and 10am Pacific
Twenty years ago dealership Business Development Centers were nothing more than phone rooms where low-performing salespeople were sent as a sort of punishment. The Internet changed that and BDC operations became more formalized and technology-driven. Today's BDC is a critical part of the car dealer's customer handling strategy. But it takes many forms. Has you BDC evolved ... have you advanced along with the new capabilities?
(WGE5) Registration: $298 per connection
Presenter: Stan Sher of Dealer eTraining
June 6, 2013
Steve Kwiatkowski: How to Prepare Now for the Inevitable 50% Drop in R.O.s
Longer scheduled service intervals and significant improvements in vehicle quality...the result will be fewer vehicles in your service drive. How can you counter this documented trend? Thursday, June 6th at 1pm Eastern and 10am Pacific
Consider the trends: The real maintenance driver... the oil change interval... is stretching out and most can expect recommended service intervals of up to 10,000 miles. The result will be fewer vehicles in your service drive. At the same time, vehicle quality is becoming exceptional, obviously resulting in fewer repairs and fewer visits to your service drive. The math says that the number of service visits per year will drop from an average of 2.6 to somewhere near 1.3 visits per year. So what is your service business going to look like with 50% fewer R.O.s? Attend this Webinar and learn some possible survival strategies!
(WGF1) Registration: $298 per connection
Presenter: Steve Kwiatkowski of Liqqid Express
