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Warranty Administrator for Dealers Nov 15, 2010
| - Appeal help for Ford claims
Appealing Ford claims from assessor adjustment, exceeding the time limit and failure to return supporting documents is an everyday fact of life for a Ford warranty administrator. It can be downright frustrating when you cannot get the decision you are looking for or it seems no one is listening to reason.
| - Five suggestions for getting difficult claims approved faster
One of the most difficult situations to overcome in warranty administration is getting approval from the factory for claims that go beyond your self-approval limits. But a good first step is providing the critical information the factory needs to make your authorization requests go smoother.
| - Hyundai will have longest hybrid warranty coverage
Hyundai has decided to match its 10-year/100,000-mile warranty on hybrid components, notably the battery powering the new Sonata hybrid. This is a big gamble for Hyundai as the long-term costs associated with battery failures and replacements on Hybrids are still unknown.
| - Lincoln sticking with free maintenance
After a few months of promotion on 2010 models, Lincoln has decided to offer its "Complimentary Maintenance Program" to all new customers for the 2011 model year. The program is designed to enhance the four-year, 50,000-mile bumper-to-bumper manufacturer's warranty and is fully transferable to a second owner. The maintenance program will include coverage for oil and filter changes, tire rotations and multipoint inspections for up to eight service visits.
| - Stop chargebacks: Make sure you recover the parts from sublet repairs
One area that falls short in many dealerships and their warranty part scrapping involves parts replaced by sublet vendors. This area also has the potential to leave the dealership exposed to chargebacks in even the most routine reviews. When you sublet glass, trim or other work you must make sure you get the parts back from the sublet vendor and handle them in the same way you do for parts replaced in your own shop.
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