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Parts Manager Apr 15, 2009
| - The wisdom (?) of extending your hours of operation
It's a question that's as old as retailing: If we stay open longer will we do more business, or will we merely spread our existing business over longer hours?
Extended hours for service mean extended hours for parts too. If the service department extends its hours, somebody from the parts department has to be on the premises to provide parts for the techs.
| - What's the right level of NS parts as a percentage of total inventory?
Benchmarks always seem to draw the interest of dealership managers. For instance, what's the parts department benchmark for NS parts as a percentage of total inventory? Is 20% too high? Is 5% even possible? Mors importantly, once the benchmark has been defined, how do you reach it if your inventory is currently way off the mark?
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