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Articles & Archives Service Advisor Jan 15, 2010
Advisor Skills Top 12 items with upsell potential According to the Vehicle Maintenance Council four out of five cars need maintenance, and here are the top twelve items beyond an oil change. Most of these can be discovered on a thorough WalkAround of the vehicle.
Honesty – still the best policy One of the things you learn as you get older is that people can handle the truth. They may get a little upset at first if the truth is also bad news, but once they get over the initial reaction, they can deal with the facts. To the extent that your customers prefer to buy from people they trust, honesty is the best policy on the service drive too.
How to sell more service "by the numbers" "Selling by the numbers" is an important concept in owning your automotive career and success. It will help you to know what is working for you and what to do to be more successful. It also means a lot more than the maintenances or flushes you upsell.