|
|
Select from the options below to restrict your search. | | |
| Articles & Archives
Service Advisor Jan 15, 2010
| - Advisor Skills
Top 12 items with upsell potential
According to the Vehicle Maintenance Council four out of five cars need maintenance, and here are the top twelve items beyond an oil change. Most of these can be discovered on a thorough WalkAround of the vehicle.
| - Honesty – still the best policy
One of the things you learn as you get older is that people can handle the truth. They may get a little upset at first if the truth is also bad news, but once they get over the initial reaction, they can deal with the facts. To the extent that your customers prefer to buy from people they trust, honesty is the best policy on the service drive too.
| - How to sell more service "by the numbers"
"Selling by the numbers" is an important concept in owning your automotive career and success. It will help you to know what is working for you and what to do to be more successful. It also means a lot more than the maintenances or flushes you upsell.
| | | |
Resource Library:
What DealersEdge® VIP Season Ticket Holders are saying
What DealersEdge® Webinar Attendees are saying
New Training Resources:
|
|
 |  | |
