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Articles & Archives Service Manager Oct 15, 2010
Service Manager Case Study Dealer doubles pre-packaged service sales The service and parts director at a smallish Honda store in Missouri knew he had to do something about the way menu-priced maintenance services were being offered at his shop. "We had the big $500 30k service or an LOF and not much in between. Those were the only options we were presenting to our customers, and too many were dropping all the way down to a LOF," he told The Service Manager.
Good pay plans put emphasis on targeted goals How can service managers create competitive pay plans for service advisors with bonuses based on more than sales? This is a question we hear often from service managers who want to encourage service advisors to treat customers professionally and build a relationship, rather than simply sell as much service as they will swallow.