The ten-foot rule and CSI Giant retailer Wal-Mart has a lot of business philosophies that set them apart from the competition and helped them to grow into one of the largest companies in the world. It all started at the top.
Why car dealers get peeved by "policy" work Dealerships operate at notoriously thin profit margins. It is just the nature of the business that cycles through feast or famine as sales peak and bottom-out during a typical the year. Dealership owners often don't know if they will turn a profit until the last several days of a month.
You don't have to be a phony to sell service The Service Advisor carries a lot of advice about effective service presentations and paths to better sales. Nobody wants to feel like a sales "shark" circling the service lane. But you better learn to be comfortable with customers and have all the tools necessary to be a true success in your job.