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Warranty Administrator for Dealers Feb 1, 2010
| - Ford eliminates multi-level warranty program
It's hard to believe, but Ford has operated on a dual-level warranty system for almost a decade now. "Level 1" dealers were those that had experienced low warranty costs and good customer viewpoint scores and were rewarded with reduced controls and the elimination of some prior approval requirements.
| - Six ways dealerships try to control warranty costs
Franchised car dealers are caught between the proverbial rock and a hard place when it comes to warranty claims. On the one hand, dealers need to control warranty claims, but on the other hand, the factory's warranty expenses are the dealer's service revenue. Dealers try to control warranty costs through a variety of methods. Here are the most popular ones and their consequences.
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