1. Read at least 15 minutes from an empowering or motivational book.   Most of the novels out there don't count. Did you know that 58 percent of high school graduates never read another book from cover to cover the rest of their adult life? Approximately 78 percent of the population has not been in a book store in the last 5 years.

The average child spends less than 1 percent of their free time reading and about 54 percent of their free time in front of the television (either watching it or playing video games). And speaking of TV, turn it off.

2. Unplug your TV.  Stay away from the sitcoms, the movie channels, and especially the news. Please stay away from the news.  If something really important happens, you don't have to watch the news to find out about it.  Someone will call and let you know soon enough.

3. Listen to a customer relations tape or CD. This means turning off the radio.  Turn your car into a mobile university.

4. Don't read the newspaper. Newspaper publishers understand that negativity sells so that tends to be the first thing you see on the front page and woven throughout the paper.

5. Read your personal list of goals. Get clear about what you want to create in your life and affirm it daily.

6. Avoid negative people. There are toxic relationships and there are nourishing relationships… The toxic relationships are poisonous and can drain you of every bit of energy you have.

7. Make time for exercise. Do something physical. Walk, take the stairs, park a little further away than usual, go to the gym.  

8. Drink plenty of distilled water. 8 - 12 oz. glasses per day. You will be surprised at the health benefits from drinking plenty of water.

9. Drive a dealership vehicle daily. You want to become your own best customer and you want to personally get the benefits your vehicle line offers every day.  

10. Add one new name to your customer list. Everyday you should be talking to people. Forget about them coming in for service. Just think about meeting new friends.

11. Conduct a service customer follow-up

12. Say something positive to someone on your service team.  Just say something positive everyday.  Say something that shows respect, appreciation, approval, and so on.  

Remember that the requirement is not that you like it, but that you do it.  If you repeat the DealersEdge Daily Dozen for the next 30 days, it will help you develop new habits.  Remember, first we make our habits, and then our habits make us.