Issue Date: Service Advisor Mar 15, 2010, Posted On: 3/16/2010
How to spot the losers on your service team (and avoid becoming one of them) Every day you have a choice between being defeated by your day or working to maximize your success. We know this: Losing requires just as much energy as winning but some service advisors and technicians behave in ways that consistently result in failure. Here's how to spot those folks:
They blame others for poor results. Losers always have an excuse. They develop a series of phrases and rehearse them regularly so they'll always have one ready when needed. Examples: "Our prices are too high." "They're not very good customers." Losers know that taking responsibility requires extra effort, so they make sure they always have someone in mind to blame when a problem arises. Placing blame is often the first link in the failure chain. Avoid it by understanding your own potential and limitations. Admit errors and seek reasonable solutions to problems you've created.
They lack focus. Losers try to blend into the pack, recognizing that it's important to be invisible. Vanilla is their favorite flavor. They never call attention to themselves, acting and working in a mediocre manner. A clear focus is essential to taking control of your career and your life. Define what you want to accomplish and work to meet written goals.
They are poorly informed. Losers consider gaining knowledge to be dangerous. They feel the less they know, the better off they are. Whenever they're asked a question, they just say, "I don't know." They quickly become invisible. Instead, gather facts before attempting to make presentations. Remember: Information is power you should always have it on your side.
They associate with negative people and never show enthusiasm. If they do, they may want to do more and break the losing tradition. Try this: Analyze the people you're closest to at the dealership. Do they trust you and believe in you? By surrounding yourself with positive, uplifting people, you'll lift your own sprits and motivation level.
Losers expect to lose. There is truth to the adage; "You get what you expect." Losers expect only the worst so they're rarely disappointed. Learning to expect the best is the first step of a successful person. Why not plan for success today?
Losers are stopped by failure. Life is full of failures. Failures are divided into two classes - those who thought and never did, and those who did and never thought. Does failure make you give up or challenge you to work harder to reach your goals? For success, attitude is equally as important as ability.