Manuals, Kits & Guides
All the mostly-print resources listed below are available for purchase-
Just click on the title to view the details and how to order.

To See Available Resources by the Following Interest Groups:

For Dealers and General Managers

Pay Plans Set - Both Fixed Ops and Sales/Admin

Pay Plans for the Sales & Administrative Staff

Pay Plans for Fixed Operations Staff

5-Minute Guide to Sales Success Coaching (SE)

Job Descriptions for Dealership Staff Manual with CD (JD)

DealersEdge Guide to Dealership Employee Policy Manuals (DP)

Best Practices: How the Smartest Dealers Thrive in a Down Market (SD)

Best Practices: Dealership Cost Control & Expense Reduction (CR)

For Controllers and Office Managers

Pay Plans Set - Both Fixed Ops and Sales/Admin

Pay Plans for the Sales & Administrative Staff

Pay Plans for Fixed Operations Staff

DealersEdge Comprehensive Answer Guide for Dealership Controllers & Office Managers (OQ)

DealersEdge Benchmarks & Best Practices: A Profit Guide for Dealership CFOs & Controllers (CP)

Best Practices: Dealership Cost Control & Expense Reduction (CR)

Job Descriptions for Dealership Staff Manual with CD (JD)

DealersEdge Guide to Dealership Employee Policy Manuals (DP)

Best Practices: How the Smartest Dealers Thrive in a Down Market (SD)

Office Manager Tool Kit   (OMTK)

Sales and Service Advisor Training Manuals

5-Minute Guide to Sales Success Coaching (SE)

DealersEdge 5-Minute Guide to Service Advisor Coaching (SC)

Service Advisor Performance Kit   (SAPK) 

For Service Managers and Service Directors

101 Proven Ways to Boost Fixed Operations Profits (FO)

DealersEdge 5-Minute Guide to Service Advisor Coaching (SC)

Dealership Service Management - New Century - New Responsibilities - New Tools (SH)

Pay Plans for Fixed Operations Staff

Job Descriptions for Dealership Staff Manual with CD (JD)

Professional Inventory Management (MN1)

Service Advisor Performance Kit   (SAPK)

Service Manager Tool Kit   (SMTK)

For Parts Managers and Parts and Service Directors

Professional Inventory Management (MN1)

DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game (PN)

DealersEdge Comprehensive Parts Department Answer-Guide: Practical Solutions to Today's Most Common Parts Department Challenges (PA)

Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century (PH)

Pay Plans for Fixed Operations Staff

101 Proven Ways to Boost Fixed Operations Profits (FO)

Job Descriptions for Dealership Staff Manual with CD (JD)

Parts Manager Tool Kit  (PMTK)