Featuring: Greg Criss - Criss Consulting
Air Date:  March 21, 2024
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 45 minutes 
SKU DUC3

 

Service advisors are critical to the success of any dealership’s service department, yet many struggle with a deep-rooted reluctance to sell. Why is this the case? Is it a fear of being perceived as pushy, or simply a lack of confidence in presenting the value of recommended services?

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Join us for an engaging and thought-provoking webinar that explores the delicate balance between marketing dealership services and honoring the best interests of the customer.

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In this session, industry expert Greg Criss will share insights, tools, and strategies to help service advisors overcome these challenges.

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Drawing from years of training experience,  Greg will demonstrate how advisors can:

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Build genuine trust and confidence with customers.

Present recommendations that align with customer needs and build long-term loyalty.

Strike the perfect balance between advocating for necessary services and respecting customer autonomy.

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Don't miss this opportunity to learn how your service team can become trusted advisors, delivering value to both the dealership and the customer. Reserve your spot today!