Hard Copy and PDF Available
Price $497 - Shipping is FREE
DealersEdge Member Price is $297 MORE INFO
This is both a Career Roadmap and a comprehensive Desk Reference for aggressive Service Management! Beyond improving your current operations, this book prepares you for career advancement by providing the insights needed to excel as a Fixed Operations Director, General Manager, or even beyond.
The Essential Guide Every Service Manager Needs on Their Desk!
DealersEdge: Service Management Operations Guide
Managing a dealership service department is no small task—it requires a unique blend of leadership, financial expertise, operational efficiency, and customer service mastery. That’s why the Service Operations Guide is the must-have desk reference for every service manager looking to drive profitability, efficiency, and long-term career growth.
This comprehensive guide is packed with actionable strategies, financial insights, and leadership principles to help you:
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Master Service Financials – Learn to optimize budgeting, forecasting, and expense control to boost department profitability.
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Enhance Shop Productivity – Discover methods to maximize technician efficiency, streamline processes, and reduce downtime.
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Deliver Unmatched Customer Service – Learn how to turn every service visit into an opportunity for loyalty and repeat business.
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Leverage Technology for Success – Implement modern technology tools and systems to improve operations and stay ahead of the competition.
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Lead a High-Performance Team – Build, train, and motivate your service staff to operate at peak performance.
Packed with actionable insights, this guide provides step-by-step recommendations to elevate your dealership’s performance. Whether it’s optimizing operations or delivering an exceptional customer experience, you’ll have the tools to dominate your market.
TABBED FOR EASY REFERENCE
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TABLE OF CONTENTS
Chap 1 Service Management Roles, Responsibilities and Vision
Chap 2 Financial Management & Reporting
Chap 3 Budgeting and Forecasting
Chap 4 Service Dept Expense Control
Chap 5 Pricing- Competitive & Profitable
Chap 6 Operational Excellence
Chap 7 Service Process Standardization
Chap 8 Maximizing Shop Utilization
Chap 9 Customer Satisfaction
Chap 10 Managing & Inspiring Staff
Chap 11 Service Technology Integration
Chap 12 Compliance & Risk Management
Chap 13 Safety Standards
Chap 14 Legal Considerations
Chap 15 Call to Action for Continuous Improvement
The best service managers don’t just manage—they lead, innovate, and grow.
Are you ready to take your service department—and your career—to the next level?
Hard Copy and PDF Available
Price $497 - Shipping is FREE
DealersEdge Member Price is $297 MORE INFO
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